Customer Service Rep

Job Description :

Candidate must be local to Oriskany, NY - Hybrid role in-office

Max pay rate $20 / hr

Start date : 1 / 14 / 2025 - 7 / 13 / 2025.

Training will be in-office : after training only required to come into the office once a month, or on an as needed basis (if electricity or internet goes out).

Training will be about 4 weeks.

Position Requirements :

1-2 Years of customer service experience / phone experience, or equivalent. Will accept customer facing experience.

• Requires a high school diploma or equivalent
• Basic computer literacy - Microsoft office experience
• Attention to detail

Job Description :

Handle intake calls for FMLA claims and leaves or paid family leave.

Determine eligibility for FMLA and other leaves during intake call.

Promptly review new FMLA and Company Leave (Bereavement, Jury Duty, Etc.) notices and act upon them within documented timeline standards.

Complete eligibility decisions during intake.

Gather pertinent data when necessary from employee or other supporting systems.

Identify and evaluate leave specifics and make initial case decisions - approve or deny.

Perform leave follow-ups as required with employee, employer or healthcare provider. This may include recertification of a serious health condition, intermittent claim tracking, confirmation of actual return-to-work, etc.

Perform standard communication (phone calls, emails, and letters) to appropriate parties throughout the duration of the leave.

Consistently updates FML and Leave applications to accurately reflect leave status and ensure that appropriate diary documentation exists.

Respond to employee and employer inquiries regarding the status or availability of FML and Company leave.