Director, Facility Services

Director, Facility Services

The Director, Facility Services provides strategic leadership and operational oversight for the Facility Services department at Benchmark International Arena. This role ensures the arena and surrounding areas are maintained to the highest standards of cleanliness, safety, and operational efficiency, while delivering exceptional service to internal and external guests.

Essential Duties & Responsibilities :

• Lead the Facility Services department, including direct supervision of the Facility Services Shift Managers
• Oversee departmental budgeting and strategic planning
• Identify and implement cost-saving measures and operational efficiencies
• Ensure the arena and surrounding area meet the highest standards of cleanliness and readiness
• Identify and resolve operational issues promptly
• Coordinator with Accounts Payable to ensure timely invoice processing
• Optimize relationships with third-party vendors to ensure consistent service and cost control
• Develop and maintain Standard Operating Procedures (SOPs) for all department functions
• Design and implement training programs to ensure safe and effective equipment use
• Oversee preventative maintenance programs for cleaning equipment
• Ensure timely and efficient response to service requests
• Maintain inventory of supplies and ensure all event related needs are met
• Serve as Executive Lead for various ticketed events each month
• Foster a positive work environment through proactive communication and team engagement
• Partner with People Operations on talent acquisition, retention, and development initiatives
• Responsible for providing timely performance feedback to Department Managers to assist with Quarterly Snapshot process
• Uphold and enforce company policies and procedures
• Ensure compliance with all operational and safety protocols, including OSHA standards
• Contribute to departmental success through other duties as determined by management

Supervisory & Management Responsibilities :

Game / Event Responsibilities :

Qualifications :

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.