Customer Associate

Description

We are seeking a talented individual.

Essential Responsibilities :

Answer incoming phone lines

Follow guidelines dictated in quality program for each call.

Ensure security procedures are met in every interaction

Utilize DE & all applicable systems to procure needed program details to answer the caller's questions in accordance with program guidelines.

Ensure correct information is communicated in each interaction.

Maintain call talk times while applying all file facts

Following details of required call scripts

Performs other functions as assigned

Processing files.

Follow processing guidelines

Knowledge, Skills and Abilities :

Ability to demonstrate customer service skills.

Ability to use and decipher file details

Ability to us de-escalation techniques on calls

Ability to pay attention to detail while on calls or processing files.

Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.

Ability to demonstrate good keyboard skills.

Ability to maintain patient confidentiality.

Ability to work independently, under pressure and within, restricted timeframes.

Ability to adapt and thrive in a changing environment.

Ability to manage time effectively.

Ability to demonstrate a strong knowledge of customer service principles and practices.

Work Conditions and Physical Demands :

Primarily sedentary work in a general office environment.

Ability to communicate and exchange information

Ability to comprehend and interpret documents and data

Requires manual dexterity to use computer, telephone and double monitors

May be required to work extended hours based on special business needs.