Outpatient Team Manager

Job Description

Job Description

Department : Outpatient Therapy Job Status : Full-Time

FLSA Status : Exempt Reports to : Chief Clinical Officer

Positions Supervised : Outpatient Therapists Amount of Travel Required : Occasional

Work Schedule : Monday – Friday; Hours may vary between 7 : 00am – 7 : 00pm

ESSENTIAL FUNCTIONS

• Oversee the day-to-day provision of assessment and treatment services to youth, adults and families across the lifespan.
• Ensure individuals requesting services are triaged for risk and acuity and assessed in a timely manner via face to face or secure telehealth services.
• Maintain appropriate in-person and telehealth staffing to carry out the functions of the therapy and admissions / Access team.
• Assist in recruiting, vetting and hiring new staff to meet the demand for culturally literate services.
• Ensure staff receive training, oversight, monitoring and supervision to evaluate competency and ongoing professional development / growth
• Responsible for the onboarding and development of new clinicians.
• Provide training to therapy staff on documentation and entry into the Center’s electronic health record.
• Maintain agency quality improvement, corporate compliance, and documentation guidelines and ensure services are performed consistent with establish clinical standards.
• Promote and model self-care strategies to maintain personal health.
• Conduct appraisals and routine feedback of staff performance with commendation or corrective action as needed.
• Promote and support the Center’s employee performance guidelines.
• Coordinate and monitor the admission, continued care, and discharge of individuals served within the therapy department.
• Assist the Director of Clinical Operations in monitoring qualitative and quantitative data with recommendations to promote efficiencies and effectiveness of services provided to individuals served.
• Contribute to the development of the budget for therapy services in conjunction with the Director of Clinical Operations.
• Support and actively promote the vision and mission of Family Service & Guidance Center.
• Act as an ambassador of Family Service & Guidance Center in the community setting and public events.
• Uphold the values and ethical responsibilities of your particular discipline (counseling, psychology, marriage and family therapy, social work) in accordance with your profession’s licensing regulations as a provider and supervisor.
• Ensure positive collaboration and coordination with other agency teams and departments.
• Model and promote internal and external customer service to individuals / families served, coworkers, colleagues and secondary customers (community partners).
• Other duties as assigned.

POSITION QUALIFICATIONS

Education / Licensure :

Experience :

Knowledge / Skills / Abilities :

PHYSCIAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5+ hrs / day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5+ hrs / day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs / day)

Physical Demands Lift / Carry

Stand (O) 10 lbs. or less (F)

Walk (O) 11 – 20 lbs. (F)

Sit (F) 21 – 50 lbs. (O)

Manually Manipulate (O) 51 – 100 lbs. (N)

Reach Outward (O) Over 100 lbs. (N)

Reach Above Shoulder (O)

Climb (N) Push / Pull

Crawl (N) 12 lbs. or less (F)

Squat or Kneel (O) 26- 40 lbs. (O)

Bend (O) 41 – 100 lbs. (N)

Other Physical Requirements :

SUPERVISORY RESPONSIBILITIES

The Outpatient Team Manager is responsible for supervising and managing a team comprising Outpatient Therapists. Key supervisory responsibilities include :

Team Leadership

Performance Management

Resource Allocation

Decision Making

Communication

Hiring and Training

Compliance and Safety

WORK ENVIRONMENT

Position requires long periods of sitting, continual use of the keyboard and personal computer and / or speaking on the telephone. Position may require the provision of services in an office, client home, school or other community setting.