UX Content Designer

Job Title : UX Content Designer

Location : Remote

Pay Range : $55-60 / hr

Job Description :

We re looking for a UX Content Designer to join our UX Product Design team to support the modernization and optimization of our Small Commercial agent quoting experiences.

• Looking for a UX Content Designer to join the UX Product Design team to support the modernization and optimization of Small Commercial agent quoting experiences.
• Provide dedicated content design support to create best-in-class digital tools for power users, aimed at increasing agent efficiency, improving satisfaction, and reducing expenses and tech costs.
• Benefit from the support of the content community of practice, where you can exchange ideas and learn from other content design practitioners.
• Experience a degree of autonomy while supporting individual product team(s), while also being a part of a mature UX team collaborating with product designers and user researchers.
• Work with business owners, engineers, and product owners to understand the business vision and objectives.
• Collaborate daily with the broader team to deliver content solutions that meet user needs and business goals.
• Work in an agile environment, partnering closely with product owners, product designers, and engineers, as well as other content designers, marketers, analysts, and researchers.
• Identify content opportunities using content design and strategy methods to improve the user experience through information architecture and the use of language.
• Write concise, effective content that adheres to guidelines for tone and voice, follows established standards, and uses language best practices for the given channel / medium.
• Continuously seek and integrate user feedback to evaluate UX effectiveness and determine where and how to optimize content.
• Coordinate across multiple projects and workstreams, learning a complex product ecosystem and collaborating with other teams to ensure a seamless experience for the user.
• Bachelor s degree in English, Communications, Journalism, or a related field, or equivalent work experience.
• Minimum 3+ years of relevant experience.
• Strong attention to detail and ability to work collaboratively on large projects while giving and taking feedback from both junior and senior design partners.
• Experience working on design teams with a proven track record of successfully delivering content for external-facing digital applications.
• Experience supporting multiple agile software engineering teams in a scrum methodology environment.
• Knowledge of content design and strategy methods and tools such as content audits, competitive assessments, quantitative analysis, design thinking exercises, user research, persona development, etc.
• Analytical mindset with the ability to synthesize complex information.
• Portfolio of written work that demonstrates creativity, problem solving, business impact, and results.