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Commercial Insurance Account Manager (Remote)
Commercial Insurance Account Manager (Remote)Insurance Office of America • Independence, MO, US
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Commercial Insurance Account Manager (Remote)

Commercial Insurance Account Manager (Remote)

Insurance Office of America • Independence, MO, US
1 day ago
Job type
  • Full-time
  • Remote
Job description

Commercial Insurance Account Manager (Remote)

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions.

Fully Remote :

Eastern and Central Time Zones | Supporting : Columbia, SC office

Book Focus : General, Homeowners Associations (HOA)

Please note : If this position is posted as either fully remote and / or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Remote work requires a dedicated, distraction-free workspace and does not substitute for childcare, elder care, or other personal responsibilities during working hours.

Salary Range : $65,000.00 – $90,000.00 per year, depending on experience, relevant skills, and geographic location.

Key Responsibilities

  • Maintain technical competence and industry expertise.
  • Direct daily activities of the account management team.
  • Handle customer service requests, policy administration, billing, claims, and coverage analysis.
  • Manage policy expirations and renewals.
  • Conduct client research, prepare submissions, negotiate coverages, and present proposals.
  • Monitor reports and take action on delinquent accounts, collecting outstanding balances.
  • Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness.
  • Monitor and maintain activity / suspense to ensure timely completion.
  • Maintain frequent, transparent communication with the account team regarding workload status and any issues.
  • Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
  • Stay updated on company policies and procedures.
  • Seek and adopt best practices to improve individual and team performance.
  • Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications

  • 3+ years of account management experience, or 5+ years in the insurance industry.
  • Thorough knowledge of insurance brokerage and client needs.
  • Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred.
  • Strong analytical, problem-solving, and decision-making skills.
  • Exceptional customer service, communication, multitasking, and organizational skills.
  • Proficiency in MS Office (Outlook, Word, Excel).
  • High School Diploma or equivalent.

    • Benefits

  • Competitive salaries and bonus potential.
  • Company-paid health insurance.
  • Paid holidays, vacations, and sick time.
  • 401(k) with employer match.
  • Employee stock plan participation.
  • Professional growth and career progression opportunities.
  • Respectful culture and work / family life balance.
  • Community service commitment.
  • Supportive teammates and a rewarding work environment.

    • Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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