Senior Specialist, Scheduling Entertainment (Universal Epic Universe)

Job Summary

Schedules team members for specific areas within entertainment. Provides support to department management related to scheduling and timesheets, and interfaces with payroll on the department's behalf. Maintains scheduling database records and provides support to database users. Acts as a resource for others in the division as it relates to scheduling and specific pay practices / policies.

Major Responsibilities

• Completes a weekly schedule for assigned areas using a scheduling database.
• Balances business needs and team member availability to provide schedules that minimize overtime and report pay.
• Maintains and adjusts schedules per policy / procedure, as needed, based on attendance levels, special events, and other factors.
• Utilizes accurate set credit work rules and entertainment-specific pay policies / practices as it relates to the distribution of hours and performance pay.
• Works with departmental management to ensure team members are utilized in the proper roles and provide recommendations for additional training to increase skill base.
• Assists in the compilation of venue labor information.
• Assists departmental management on updates of schedule assists and rollouts as needed.
• Provides historic training data to managers as needed.
• Coordinates with other departments / divisions to ensure team member schedules and pay follow entertainment-specific policies / procedures.

Ensures that established entertainment-specific policies / practices relating to scheduling and timecards are being followed, and escalates issues as necessary. Assists with the weekly review of team member time sheets. Generates and reviews appropriate reports for validating pay policy / practice information in Timekeeping software. Examples of reporting data may include but are not limited to last day worked, contracted vs worked hours, benefit validation, and distribution of hours. Retrieves records as needed.

Responds to questions posed by management and team members relating to scheduling and specific entertainment pay practices / policies. Investigates and completes payroll adjustments received from management to ensure accuracy and need. Submits the adjustment for departmental approval. May be responsible for processing schedule swaps, directing and onboarding new hires, scheduling classes, and training opportunities. Provides information and records relating to team member general information, account codes, position codes, skill codes, and account numbers. Ensures integrity of data through periodic review. Provides assistance to Timekeeping software users on intricacies of the software as it directly relates to the entertainment division's superuser access and troubleshooting errors within the system. Reports system issues appropriate IT partners. Assists with training new team members on scheduling, and entertainment-specific pay practices / policies. Assists in testing Timekeeping software and upgrades, as needed, and recommends corrective action based on defined department policies / procedures.

Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. Performs other duties as assigned.

Education

High school degree or GED required.

Experience

2+ years' experience within the professional entertainment or theme park industry preferred; or equivalent combination of education and experience. Must be able to demonstrate ability to type 30 words per minute and proficiency with 10-key and / or Microsoft Office programs.

Additional Information

Proficiency in MS Office systems is required. Familiarity with Universal Orlando systems is a plus. Strong analytical and organizational skills. Strong communication skills with a high degree of tact. Strong multi-tasking skills. General working knowledge of computers and office software. Ability to interact professionally with multiple internal and external partners. Ability to perform work on multiple, diverse assignments simultaneously. Ability to sort through large quantities of data with moderate levels of complexity. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Consistent attendance is a job requirement. Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE