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Strategic Account Manager (AM)

Strategic Account Manager (AM)

HyperboundSan Francisco, CA, United States
1 day ago
Job type
  • Full-time
Job description

Overview

Hyperbound (YC S23) is building the Sales Performance OS, a new category of sales-tech that helps enterprise sales organizations coach, measure, and scale top-performer behaviors. We are scaling fast and hiring founding Strategic Account Managers to own some of our most important customer relationships post-sale. This is not a typical AM role. You will be responsible for both adoption and revenue, working directly with senior executives at large global enterprises.

You will partner with customers to ensure they are successful, while carrying responsibility for renewals, expansions, and driving net revenue retention growth. You will be supported by Solutions Engineers for integrations and onboarding, but you will be the single face of Hyperbound to your accounts.

You will start with a broad book of business across our mid-market and enterprise accounts, and you will be supported by a team of solutions engineers. This is a high-ownership role where you will help shape the playbook for a new category and influence Hyperbound’s growth.

What You Will Do

  • Own a book of business across mid-market and enterprise accounts
  • Drive adoption of Hyperbound (Roleplays, Real Call Scoring, certifications, learning modules) while collaborating with solutions engineers
  • Build and deliver executive-level QBRs that tie usage to business outcomes
  • Carry a quota on GRR and NRR : renew contracts, expand seats, and upsell modules
  • Partner with AEs during the first 9 months of strategic accounts with full double comp, then take sole commercial ownership
  • Identify churn risks early and proactively solve adoption challenges
  • Turn customer success stories into references and case studies that drive future sales

Compensation

  • OTE : $200K (60% base, 40% variable)
  • Variable tied to GRR and NRR to incentivize retention and upsell
  • Quarterly adoption bonuses as a kicker on top

    • You May Be a Good Fit If…

  • You have 3+ years in customer-facing roles and have progressed from CSM to AM or a similar hybrid role
  • You are comfortable being measured on revenue as well as customer success
  • You know how to run QBRs that connect product usage to business outcomes
  • You have consistently renewed and expanded your book, not just kept customers happy
  • You thrive in fast-paced environments and want to build the playbook, not just follow one
  • You have stayed in roles long enough to prove impact (2–3+ year stints)
  • You have excellent people skills, and are ready to travel frequently and build personal relationships with customers
  • You’re excited to roll up your sleeves and work with a lean tech stack, helping shape our systems as we grow
  • You are excited about being the face of a breakout YC company to some of the world’s best-known brands

    • Benefits

  • Commute, medical, dental, and vision benefits
  • Take what you need vacation policy
  • Free lunch in-office
  • This is not a remote role — 5x / week at our SF office

    • Location

    San Francisco, CA

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    Strategic Account Manager • San Francisco, CA, United States