Salvage Processor

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This role performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities

• Makes and maintains a connection with the customer by understanding and meeting their needs
• May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management
• Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
• Handles claim files (locates / requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)
• Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
• Participates in or assists in training new or less experienced employees and demonstrating work processes
• Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties
• Contacts or receives contact from customers or other claim related third parties to obtain and / or provide necessary file information to comply with quality and process standards
• Receives, screens and routes incoming telephone calls and other electronic correspondence
• Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently

Experience

Supervisory Responsibilities

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Skills

Business Communications, Claims Processing, Detail-Oriented, Documentations, Organizational Skills

Compensation

Compensation offered for this role is $17.50 - 25.12 per hour and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.