Recruitment Operations Manager

Regional Operations Manager

Overview : The Regional Operations Manager has a primary responsibility to provide front line support in the areas of the operations, recruiting, training and overall service delivery for all accounts in their assigned region. Location : East Tallassee, AL (Hybrid) The Regional Operations Manager will be accountable for :

• Managing day-to-day interaction with client, including daily information flow, problem solving, process improvements, reporting and direct management of the office team
• Providing immediate frontline customer service to management team and associates
• Handling order requests and changes from client contacts
• Working on special projects and performance incentive programs to help meet operational goals
• Ensuring compliance with contract related services, interviewing, orientations, payroll, and invoicing
• Assisting in maintaining office operations and process flow
• Focusing on Safety and Training programs
• Generating daily and weekly reports to management team
• Developing relationships with operations teams
• Developing recruiting strategies for both associates and aiding in recruiting / on-boarding efforts in low fill or struggling sites
• Providing New Hire and ongoing training for operations teams
• Aiding in the assessment of operations team member performance. Making recommendations for change if needed
• Providing coaching with existing operations team members when needed
• Consistently monitoring KPIs for sites in assigned regions to identify areas for improvement and spot trends
• Providing Sales support in Operations Sponsor role by providing leads, making calls, and working with local Business Development Manager

Requirements : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Technology Skills : Excellent Computer Skills (MS Office, Excel, PPT and Word)

Additional Skills : Ability to respond to client's requests on urgent manner; Strong Communication Skills with proven track record of successful Customer Service, Client Relations and Follow Up Ability to adapt to a rapid environment and analyze processes Great Client and Employee Relations. Must be energetic and present great attention to detail and organization

Salary Range : $55,067 - $68,834 annually, depending on experience and geographic location. Please note that actual compensation offered may vary based on local pay requirements and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being : We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical / Dental / Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks.