Member Care Coordinator

You are expected to perform the following essential responsibilities of the position with reasonable accommodation. The position may include other responsibilities as assigned.

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• Serves as a co-primary point of contact for the Member Care Center, is one of the first staff members to answer inbound phone calls and responds to all tier 1 (basic and routine) requests. Escalates inquiries to the appropriate staff member or department when higher level expertise or assistance is required.
• Serves as a primary responder to membership email box and Help Ticket inquiries.
• Provides email, telephone, and face-to-face communications to current and prospective members as well as internal staff.
• Processes membership applications, dues payments, dues refunds, and automatic renewal transactions both over the phone, in-person and via paper forms.
• Assists members with login issues and website navigation.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.