Client Support Specialist

Client Support Specialist

Woflow is the leading merchant experience platform that empowers technology platforms to onboard and manage their merchant data. By deploying AI and human-in-the-loop processes, we extract, enhance, and connect catalog and image data. To date, our platform has supported millions of businesses from SMBs to enterprise retailers in succeeding on platforms like Uber, Walmart, Square, DoorDash, Toast, Lightspeed, and many others.

We are looking for a Client Support Specialist who can bring expertise and dedication to supporting our clients and ensuring a seamless onboarding process onto our platform.

As a Client Support Specialist, you will be responsible for onboarding merchants to our tech platform and providing ongoing support to American clients. You'll play a vital role in ensuring client satisfaction by assisting with technical issues and fostering a positive user experience. This role requires an organized, proactive individual with outstanding communication skills and a customer-first mindset.

Key responsibilities include :

• Support merchants through a full end-to-end platform onboarding process, guiding them in adapting to our tool and troubleshooting any issues.
• Engage with clients via email and phone, ensuring all interactions are handled with professionalism and clarity.
• Respond to and resolve technical inquiries in a timely and efficient manner.
• Maintain accurate records of interactions and follow up to ensure client satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex issues.

Requirements include :

Benefits include :