Customer Experience Ambassador

Customer Experience Ambassador

About Us : Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.

Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!

Why This Role Matters :

As the first point of contact for our office and customers, the Customer Experience Ambassador sets the tone for every interaction - creating a lasting, positive impression that reflects our brand and values. This role bridges customer service and sales support, ensuring visitors, clients, and team members feel valued and connected. You'll play a key part in strengthening customer relationships, supporting the sales team, and maintaining an energetic, customer-focused environment that keeps our business moving forward.

Responsibilities :

Be the welcoming face and voice of our company - greet visitors warmly and ensure each guest, vendor, and customer enjoys a professional, positive experience

Support the sales team by fielding initial customer inquiries, routing leads, and helping ensure timely follow-up

Manage front desk operations including answering calls, directing inquiries, and maintaining communication logs

Assist with coordinating meetings and onsite visits to ensure smooth experiences

Organize and track customer materials, invoices, and related documentation in collaboration with internal departments

Help plan and support internal engagement events that strengthen company culture and team connection

Maintain a clean, organized, and inviting reception and customer experience area

Qualifications :

A genuine passion for delivering exceptional customer experiences and building lasting relationships

Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced setting

Excellent communication skills - articulate, professional, and approachable in person, over the phone, and in writing

Previous experience in customer service, office administration, or sales support preferred

Professional discretion and reliability when handling sensitive information

Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.