Customer Relations - Team Lead

Location :

• Addison, IL (On-site) Reports to :  Customer Service Operations Manager Compensation Range : $48,000-$62,000 Annually + Incentives & Benefits (Compensation varies based on experience and education) The Opportunity The Cary Company is seeking a  working supervisor  to lead a small but mighty Customer Relations team while actively handling customer interactions.
• This role blends  hands-on service  with  leadership responsibilities , ensuring our customers receive exceptional support while the team meets and exceeds performance goals.
• This role is a proven launchpad for growth as many of our company leaders began their careers in Customer Relations.
• What You’ll Do Lead & Supervise Directly  supervise 3–4 Customer Relations Specialists , providing coaching, feedback, and performance evaluations.
• Schedule and balance workloads to maintain service levels.

Conduct daily huddles and weekly 1 :

Privately owned We work to build autonomy, connectedness and confidence in your role Employees get 2-4 structured one-to-one meetings with their supervisor per year (replaces traditional performance review with a 2-way discussion)  We have various committees employees can join (Culture Committee and Cary Cares) Fun Friday’s, Weekly Yoga, and other company events are some highlights (check out our Facebook page)  Core Values :