Client Servicing Teller - Part-Time

Come join our team and become a BankIowan! We are currently looking for a Part-Time Client Serving Teller for our Cedar Valley Market.

Position Summary : Perform all assigned client service and operational functions as shown on the teller training checklist. Provide competent and courteous service to current and prospective clients. Adhere to BEST.

Primary Accountabilities and Responsibilities : (95%)

Accountability 1 : (60%) Clients Service

• Greet clients by name in a friendly, courteous and professional manner.
• Maintain confidentiality of customer and bank information
• Understand Personal and Business Deposit bank products and services to readily answer basic account questions to assist bank customers.
• Communicate effectively with clients to identify needs and then utilize skills and tools to refer clients to the appropriate personnel for deposit accounts, loans, investments, insurance and cash management services.
• Assist clients with digital and e Banking products including telebanking, online banking and mobile banking products
• Process wires
• Communicate effectively with colleagues in all departments to collaboratively provide an outstanding client service
• Solve client complaints to the client's satisfaction within BankIowa's guidelines
• Process client's transaction requests accurately in compliance with established Best Practices
• Utilize telephone etiquette techniques to professionally handle clients calls
• Complete all specific client care duties as detailed on the CST training checklist
• Respond to customer fraud issues following card procedures and ID Theft procedures
• May be scheduled at another branch within the market as staffing needs warrant.

Accountability 2 : (35%)

Secondary Duties and Responsibilities : (5%)

Education, Experience, and Other Requirements :

Physical Environment :

This position description describes the general nature and level of work performed by the individual assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.