Customer Service Representative

Job Title : Customer Service Representative

Location : Aurora, CO

Industry : Manufacturing / Engineering Services

Pay : $ – $ per hour

Benefits : This position is eligible for medical, dental, vision,

and 401(k).

About Our Client :

Addison Group is partnering with a well-established company in the Aurora area that is seeking a driven and detail-oriented Customer Service Representative. This is a great opportunity for someone who is passionate about delivering excellent service and looking to grow in a fast-paced, team-oriented environment.

Job Description :

The Customer Service Representative will play a key role in supporting internal and external customers by managing order processing, tracking shipments, and collaborating with vendors and departments to ensure smooth operations. This is a fully onsite role with long-term potential and early conversion opportunities.

Key Responsibilities :

• Accurately enter and manage customer orders
• Initiate welcome calls / emails to set expectations and confirm order details
• Monitor order progress and proactively communicate updates to customers
• Work with vendors to manage component sourcing, pricing, and delivery timelines
• Handle part substitutions and address any issues that arise with product availability
• Act as a liaison between departments to ensure timely and accurate fulfillment
• Follow up with customers post-shipment to ensure satisfaction
• Support the team with general administrative and customer support tasks
• Maintain organized records and documentation throughout the order process

Qualifications :

Additional Details :