Call Center Customer Service Agent

Job Description

Job Description

Description

Position : Call Center Customer Service Assistant

Location : Phoenix, AZ

Employment Type : Full-time

Job Summary :

We are looking for a dedicated and customer-focused Call Center Customer Service Assistant to join our team. The ideal candidate will handle inbound and outbound calls, provide exceptional customer service, and ensure customer inquiries and issues are resolved efficiently. You will serve as the first point of contact for customers, representing the company in a professional and courteous manner.

Key Responsibilities

Handle Inbound and Outbound Calls :

• Respond to customer inquiries, complaints, and issues in a timely and professional manner.
• Make outbound calls for follow-up, product updates, or customer satisfaction surveys.

Customer Support :

Problem Solving :

Maintain Customer Satisfaction :

Skills, Knowledge and Expertise

Benefits