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Front Desk Agent
Front Desk AgentFour Seasons Hotels • Westlake Village, CA, US
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Front Desk Agent

Front Desk Agent

Four Seasons Hotels • Westlake Village, CA, US
30+ days ago
Job type
  • Part-time
Job description

Front Desk Agent

Four Seasons Hotel Westlake Village is seeking a Front Desk Agent, where you will welcome guests to the property, provide an exceptional guest experience at check-in, during the guest's stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What you will do:

  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  • Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone
  • Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

What you bring:

  • One+ years experience working within a luxury hotel or similar environment is considered an asset
  • Excellent interpersonal skills and communication skills
  • Cross cultural sensitivity, and customer service orientation
  • Guest centricity and understanding the importance of guest's preferences

What we offer:

  • Hourly Range: $22.40
  • Company Match 401K Plan
  • Complimentary stays at Four Seasons Worldwide
  • Complimentary meals in our Wellness Caf
  • Laundered Employee Uniform
  • Employee Assistance Program
  • Investment in your Wellbeing
  • Complimentary on-site parking
  • Training programs, tuition reimbursement
  • Growth & Development opportunities

Schedule & Hours:

  • Part time position
  • Open weekend availability is required
  • Ability to cover overnight shifts when needed

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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Front Desk Agent • Westlake Village, CA, US

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