Data Entry Typist

Clear Path Counseling, LLC is dedicated to providing compassionate, client-centered mental health services for individuals, couples, and families. Our team of skilled clinicians is committed to offering high-quality care in a supportive, welcoming environment. We are seeking a Client Support Specialist who will be the first point of contact for clients and play a key role in ensuring a positive, seamless experience throughout their care journey.

Position Summary

The Client Support Specialist is responsible for delivering exceptional customer service to new and existing clients, managing administrative and front-office duties, and supporting the daily operations of the practice. This role requires strong communication skills, attention to detail, and the ability to maintain professionalism and confidentiality in a mental health setting.

Key Responsibilities

Client Support & Communication

• Serve as the primary point of contact for clients via phone, email, and in person.

• Provide warm, empathetic assistance to clients seeking information about services, scheduling, or general support.

• Guide new clients through the intake process, including paperwork, insurance verification, and appointment setup.

• Respond promptly to inquiries and follow up as needed to ensure a positive client experience.

Scheduling & Coordination

• Manage clinician calendars and schedule appointments efficiently.

• Communicate schedule changes or cancellations to both clients and clinicians.

• Coordinate telehealth links and ensure clients are prepared for virtual sessions.

Administrative Duties

• Assist with maintaining electronic health records and ensure accurate documentation.

• Verify insurance benefits and assist clients with understanding coverage and payment options.

• Process payments, maintain billing records, and support insurance claims when needed.

• Support office organization and ensure a clean, welcoming environment.

Practice Operations Support

• Assist with onboarding tasks for new staff as needed.

• Collaborate with the team to improve workflows and enhance client experience.

• Maintain strict confidentiality in accordance with HIPAA and practice policies.

Qualifications

Required:

• High school diploma or equivalent; associate or bachelor's degree preferred.

• 1+ years of experience in client service, administrative support, or a similar role.

• Strong communication and interpersonal skills with a client-centered approach.

• Proficiency with scheduling systems, EHR software, or ability to learn.

• Excellent organizational skills and attention to detail.

• Ability to multitask in a fast-paced environment.

• Commitment to confidentiality and professionalism.

Preferred:

• Experience working in a mental health, medical, or wellness office.

• Familiarity with insurance processes and terminology.