Retail and Ticketing Representative

Retail and Ticketing Representative

Our Company

There's no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We're a premiere tourism operation-and we're a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions-and we work tirelessly to connect people to Medora for positive life changing experiences.

TRMF was established in 1986-but our story begins before that. In 1962, nationally-renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town : he restored a historic hotel, brought the Medora Musical to town, and so much more.

It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they'd created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.

In the years since, we've grown from a staff of a handful of folks to more than 50 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We've awarded hundreds of thousands of dollars' worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we've earned a reputation as the #1 tourism and hospitality provider in North Dakota.

We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We're a family that values family.

We are the Theodore Roosevelt Medora Foundation.

Summary / Objective

Retail and Ticketing Representatives are responsible for assisting guests with questions regarding events, shows, and activities in and around Medora. They will need to be competent on several software systems in order to both sell and collect payment for tickets. Retail and Ticketing Representatives must possess excellent communication and trouble-shooting skills in order to assist guests that need to book complicated orders and to adjust and fix orders that have already been made. They must pay great attention to detail to make sure bookings are correct in every way to ensure guest satisfaction. In addition, Retail and Ticketing Representatives are responsible to sell, refold, and restock merchandise. They are responsible for store cleanliness, assisting guests with questions, operating POS software and great customer service.

Duties / Responsibilities

Greet customers and give each guest excellent customer service.

Become familiar with the products and share knowledge with customers.

Inform the customer about purchasing incentives.

Follows proper opening and closing procedures.

Responsible for operating POS software and ensuring the proper checkout process is followed.

Report and computer system problems to management timely to keep everything running smoothly.

Ensure the store is kept clean and organized, this includes but is not limited to, vacuuming, mopping, washing windows and doors, straightening merchandise.

Restock merchandise.

Participate in workplace safety meetings.

Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings.

Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.

Perform other related duties as required.

Supervisory Responsibilities

None

Requirements

Required Skills / Abilities

Excellent verbal communication skills.

Reliable, on time, and ready for every shift.

Must provide outstanding guest service.

Must give exceptional guest service.

Must be able to troubleshoot and create solutions if needed.

Previous retail experience desirable.

Must be able to operate POS system, or willing to learn.

Must possess math skills sufficient to make changes for customers quickly and accurately.

Must be fluent in English, bilingual a plus.

Work Environment

This position is generally in an indoor setting in a controlled, temperate environment. Occasionally working outside in hot conditions when working the Medora Musical.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is continuously required to talk, hear, hand / eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 25 pounds. Must be able to work long hours and available for evenings, weekends, and holidays as required.

AAP / EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities.

Our Location

TRMF is located in the heart of the Badlands : Medora, North Dakota.

It's situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park : 110 square miles of rugged beauty. You're never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.

Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing-all designed with our employees in mind.

Why Apply?

You have a passion for exploring beautiful places and meeting people from around the world.

Competitive wages with great opportunities for overtime work

Affordable company provided housing on-site

Employee meals provided at low cost in employee dining room

Explore Medora and its attractions free or at discounted costs. Including the Medora Musical, Bully Pulpit Golf Course, Trail Rides, Mini Golf, Retail Shops and more!