CRM Administrator

Job Title : CRM Administrator

Location : Atlanta, GA

Duration : 7 Months

Work Model : Hybrid

Note : No H1B for this position and only need local candidates.

Position Overview

We are seeking a CRM Administrator / Project Coordinator with hands-on Oracle Service Cloud experience and strong project coordination skills. This hybrid role combines CRM administration, configuration, and data management with coordinating medium-sized projects. The ideal candidate will be detail-oriented, technically proficient, and able to support cross-functional teams in improving CRM functionality, integrations, and operational processes.

Must-Have Skills & Attributes

Strong proficiency in CRM administration, data management, reporting, campaigns, surveys, and Intelligent Advisor

Strong knowledge of HTML, CSS, and JavaScript

Excellent written and verbal communication skills

Strong interpersonal, analytical, and organizational skills

Experience with project management tools (Jira, Trello, Confluence, Asana)

Advanced Microsoft Office skills (Excel, Word, PowerPoint)

Minimum Qualifications

2-3 years of experience in CRM administration (Oracle Service Cloud, Salesforce, Microsoft Dynamics, etc.)

1-2 years of experience in project coordination or project management

Preferred Qualifications

Prior experience working in the public sector

Key Responsibilities

CRM Administration

Configure and maintain CRM system settings, user profiles, workflows, message templates, surveys, campaigns, databases, and permissions

Support testing and validation of internal custom code, vendor releases, patches, and add-ons

Collaborate with Contact Center and Business Analyst teams to identify and recommend enhancements, improvements, and customizations

Assist technical leads and work with developers, database administrators, and system administrators to ensure CRM system stability and availability

Perform regular business continuity and system recovery testing

Manage CRM data integrity, including imports, migrations, integrations, and cleanup

Provide application administration, troubleshooting, and technical support for CRM-related systems, including code migrations, change control, security, and performance

Develop and maintain Oracle Intelligent Advisor interviews within the CRM suite

Project Coordination

Coordinate project timelines, resources, and deliverables across multiple teams

Maintain comprehensive documentation such as BRDs, test plans, test results, project plans, and meeting notes

Schedule and facilitate project meetings; track issues, risks, and updates for timely resolution