Community Manager

Job Overview

As a Community Manager, you will provide strong leadership and management direction on behalf of the Board of Directors and FirstService Residential. This position will oversee the entire operation and consistently adhere to and execute the mission and vision of the Board and community. This role creates a single point of contact in the community, enhances communication and creates effective oversight of staff and operations. The Community Manager has the sole duty of day‑to‑day operations, legal compliance, and overall oversight of the association and staff. This is a general posting for all of our properties in the Bergen County area.

Responsibilities

Provide leadership and direction in the development of short‑term and long‑range plans. Develop recommendations for goals and action plans to achieve Board objectives. Lead annual goal setting.

Review organization structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes.

Partner with public, private and volunteer organizations to provide community services when necessary.

Support the activities of the various Board sub‑committees.

Have knowledge of all community governing documents. Provide recommendations on revisions.

Maintain continual process of seamless connection between the Board of Directors and committees.

Provide community leadership and guidance to ensure that homeowners’ needs and desires are being addressed.

In partnership with the Board, create and implement the annual working budget, subject to approval by the Board of Directors.

Monitor and report on the monthly financial position of the association.

Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow‑up.

Recruit, hire, train, and supervise all community staff in accordance with the documented management plan.

Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.

Confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs.

Assess and monitor community needs : identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.

Attend and participate in professional group meetings. Stay abreast of new trends and innovations in community management and community programming.

Maintain on‑site visibility throughout the common areas and facilities.

Understand all agreements for corporate implementation.

Ensure adherence to the master calendar, maintenance calendar, association budgets and subsidy program.

Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions.

Perform building inspections of interior and exterior of property and prepare action plan for opportunities.

Ensure due diligence to protect client’s funds, property and assets against all reasonably foreseeable contingencies or losses.

Maintain regular attendance and punctuality.

Skills & Qualifications

Bachelor’s degree in business or related field from an accredited college or university, and three years’ experience in Property Operations, Hospitality or Construction; or an equivalent combination of education and experience. State‑specific certifications and licenses are preferred but not required.

A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least four of those years responsible for managing a staff with diverse expertise.

Management experience in a small or medium‑sized organization including responsibility for more than one functional department or division.

Understanding of physical building management, condominium law, financial planning and laws affecting property management.

Valid driver’s license and state‑mandated vehicle insurance.

Commitment to obtain CPM, PCAM, ARM or AMS designations or equivalent.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Marketing and Sales

What We Offer

As a full‑time exempt associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, vision and others. In addition you will have time‑off benefits, paid holidays and a 401(k) with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$100,000 – $110,000 per year.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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