Customer Service Representative
- Full-time
Customer Service Representative
Location : Lakewood NJ Office
Schedule :
MondayThursday 9 : 00 AM 5 : 00 PM
Friday 9 : 00 AM 1 : 00 PM
About Moments Hospice
Moments Hospice is a fast-growing hospice organization dedicated to providing compassionate care comfort and support to patients and their families. We recognize that every moment matters and we aim to make each one meaningful dignified and peaceful.
Position Overview
The Customer Service Representative plays a key role in supporting the daily operations of our Lakewood office. This role is the primary point of contact for callers families facility partners and team members - ensuring communication is smooth timely and professional. The ideal candidate is warm organized detail-oriented and thrives in a fast-paced environment.
Responsibilities
Serve as first point of contact for incoming calls and office inquiries
Assist families facilities and internal staff with requests or routing communication appropriately
Maintain a professional friendly and supportive tone in all interactions
Handle scheduling requests and help coordinate communication across clinical teams
Input update and track information in internal systems and databases
Manage and distribute messages to the appropriate departments
Support administrative projects and office needs as assigned
Maintain confidentiality and professionalism at all times
Qualifications
Prior customer service or administrative experience preferred (healthcare or hospice a plus)
Strong communication and phone etiquette skills
Ability to multitask and stay organized in a fast-moving environment
Proficient with basic computer systems and willing to learn new software
Compassionate patient and team-oriented mindset
What We Offer
Opportunity to be part of a mission-driven growing hospice organization
Supportive team culture
Room for growth and expanded responsibility over time
Meaningful work that impacts patients and families every day
Required Experience :
Unclear Seniority
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full-Time
Experience : years
Vacancy : 1
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