Bilingual Call Center Representative

A company is looking for a Call Center Representative Spanish Bilingual for Roadside Assistance.

Key Responsibilities

Field incoming calls from members requiring emergency roadside assistance

Understand and document the nature of the member's distress while ensuring their immediate safety

Relay critical information to internal and external teams to expedite the dispatching process

Required Qualifications, Training, and Education

Prior customer service experience; call center experience preferred

Bilingual fluency in English and Spanish is required

High School diploma, GED, or equivalent

Advanced computer and multi-tasking skills

Comprehensive understanding of maps, GPS systems, and traffic safety rules