Manager, Intake

Intake Manager

Responsible for the management of the intake process functions within a region. Works as a liaison between all departments within the region to improve processes and efficiencies. Works with referral sources to understand their unique needs and preferences to increase their loyalty to AdaptHealth. Manages activities related to referral processing for all service lines, obtaining applicable medical documentation, collecting patient financial responsibility, and accurate entry into applicable applications. Responsible for following standardized referral processes and ensuring standards and metrics are met associated with timeliness and accuracy of referral entry. Ensures staff is appropriately trained and held accountable for achieving departmental standards and goals. Identifies root cause issues and works with others to improve overall processes.

Essential Functions and Job Responsibilities :

• Responsible for oversight of Intake staff.
• Identifies root cause issues with referral processes and works with others to improve overall processes.
• Intake Managers are involved in the management of retail, confirmation, or routing functions as necessary.
• Manages activities related to referral processing for all service lines, obtaining applicable medical documentation, collecting patient financial responsibility, and accurate entry into applicable applications.
• Creates an expectation of excellence, and improves staff performance, development, and morale, through timely, fair, and accurate performance evaluations, daily coaching, mentoring, and or appropriate corrective action as needed.
• Responsible for the collection of patient financial responsibility.
• Assists in the achievement of company goals and objectives by encouraging and facilitating cross-departmental initiatives and cooperation.
• Ensuring phones are answered and emails are responded to in a timely manner.
• Ensuring achievement of compliance standards.
• Responsible for holding self and team members accountable.
• Responsible for contributing to the development and / or maintenance of Standard Operating Procedures that support the work of the team.
• Responsible for ensuring that the actions of the team and others support the achievement of our Patient Experience scores.
• Assume on-call responsibilities during non-business hours in accordance with company policy.
• Resolve customer complaints or answer customers' questions regarding products or services.
• Maintain patient confidentiality and function within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliance with AdaptHealth's Compliance Program.
• Perform other related duties as assigned and work outside of normal business hours as needed.

Management / Supervision :

Competency, Skills, and Abilities :

Requirements

Education and Experience Requirements :

Physical Demands and Work Environment :