WIC Support Staff - Granite City

DIVERSITY, EQUITY & INCLUSION STATEMENT

CYHS is deeply committed to empowering youth and families to lead fulfilling lives by embracing the ever-changing needs of the community. Creating a diverse workforce is essential in meeting the needs of those we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strongly believe creating a diverse workforce will generate new ideas and varied perspectives enabling us to have a greater impact on our community.

POSITION SUMMARY

Perform various clerical duties in support of the WIC program that includes heavy interaction with the public ensuring that participants receive positive customer service, maintaining confidential information such as income eligibility, participant benefits, etc., and ensuring that the program meets quality standards.

CORE ACCOUNTABILITIES

Intake and Customer Service

• Welcome and greet participants and visitors to the department in a manner that is helpful and friendly; determine purpose of visit and direct them to appropriate place.
• Answer telephone in a friendly matter and refer all in-coming calls to the appropriate person.
• Prescreen applicants to obtain basic demographic data such as name, address, and contact information.
• Interview participants, determine eligibility, and enter necessary information into the computer.
• Offer other services and programs to Participants.
• Assign WIC EBT cards and load benefits as needed.
• Scan appropriate forms into IWIC.
• Ensure NVRA requirements are met.
• Resolve any potential dual enrollments as applicable.

General Support

Record keeping and Documentation

Additional Duties and Responsibilities

QUALIFICATIONS

CYHS CORE VALUES

Commitment - Meeting the needs of those we serve through professional services : Demonstrates a clear commitment to the agency's mission by exhibiting a shared concern for team members and clientele above personal interest. Has a healthy, manageable, and sustainable commitment to doing a job well and going above and beyond when it is truly required. Supports fundraising. Embraces new approaches and discovers ideas to create a better client experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Pursues self-development that enhances job performance.

Compassion – Unconditional empathy for all.

Listens attentively to others and demonstrates an openness toward understanding concerns, feelings, and needs. Makes wise assessments and adjusts behavior and style to effectively address situation. Works effectively with people of different backgrounds, abilities, opinions, and perceptions.

Service - Community support through professionalism, accessibility, and advocacy.

Demonstrates a desire to serve others and fulfill community needs. Exhibits competence, good judgement, reliability, and polite behavior in order to meet the expectations of clients and the agency. Strives to provide service by means of advocacy.

Integrity - Upholding honesty, ethical principles, and moral values.

Takes responsibility for one's own actions. Acknowledges weaknesses and easily admits mistakes. Accurately assess personal feelings, strengths, and limitations and how they impact relationships. Makes sound judgements and transfers learning from one situation to another.

Teamwork - Collaboration among programs to reflect a diversity of ideas and service delivery.

Builds effective, supportive working relationships with team members. Reaches out to others in different programs for ideas, points out the contribution of others, shares credit, emphasizes team over self, and defines success collectively rather than individually. Seeks first to understand the other person's point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Willing to assist other agency employees when they need help and willing to share ideas with others. Able to adjust behavior and style to adapt to needs of others on the team.