Full-Time Advising Center Front Desk Administrative Assistant

Advising Center Front Desk Administrative Assistant

Perform a variety of tasks focused on student success along with general office tasks involving frequent public contact and frequent phone and computer use. As the front desk administrative assistant, serve as the first contact for all visitors to the advising center. Must possess excellent analytical skills, strong verbal and interpersonal communication, energy, enthusiasm, the ability to de-escalate and problem-solving capabilities.

Key Responsibilities :

• Serve as the first point of contact for all students and visitors interacting with the academic advising center in person and via phone.
• Assist students with registering for classes, making appointments, and navigating MyIvy
• Assist staff, faculty, and the public with questions regarding the enrollment and registration process, FERPA laws, and other college policies.
• Ensure that all activities are conducted within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.
• Assist and support advisors as needed with administrative tasks including put not limited to event planning, communication with students, faculty, and staff.
• Work with advisors to communicate often and effectively with students, maintaining consistent and positive contact.
• Engage consistently and effectively with all offices on campus including but not limited to enrollment, registrar, financial aid, student success, counseling center, and bursar.
• Order and monitor office supplies
• Assist with planning and implementing all advising events for new and continuing students.
• Work all New Student Advising and Orientation events throughout the year by entering student information and welcoming students to campus in a friendly and patient manner.

Education & Experience :

Advanced level knowledge, skills and abilities attained through two years of specialized postsecondary education / training or technical / industry certification in a specific area or substantial related experience. While formal education or certifications may be beneficial, or even required for certain positions, what we need are candidates who can demonstrate the practical skills and experience necessary to excel in this role. A proven track record of administrative assistant skills will be prioritized.

Why Join Us?

Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.

All Applications must include a Resume and a Cover Letter