Senior QA Specialist

Overview

Omega CRM, a Merkle & Dentsu company, is a leader in the development of Customer Experience services, with +20 years of experience applying technology to marketing and delivering a unique customer relationship with a strong focus on innovation. We are looking for a Senior QA Specialist.

Responsibilities

• Create comprehensive test cases based on the analysis of documentation or business requirements, accurately defining expected results based on experience.
• Identify potential risks and / or issues that may arise from inconsistencies within project requirements.
• Support the execution of test cases with a high level of quality and efficiency, and report execution results with the necessary level of detail.
• Manage defects using project management tools, preparing reports for tracking and monitoring purposes.
• Collaborate with and support clients during UAT.
• Provide task estimations.
• Report progress on assigned tasks or areas of responsibility.
• Demonstrate strong command of QA tools established for the project / service.
• Acquire and consolidate functional knowledge of the assigned project.
• Detect and communicate risks and / or issues that arise in assigned tasks.
• Proactively detect and communicate risks and / or issues that may emerge in the early stages of project development.
• Contribute solutions to potential risks and / or issues in the development of the final product.
• Collaborate on the testing strategy to define QA phases within the project.
• Act as a point of reference and support for less experienced team members, managing, assigning, and coordinating QA tasks across different projects.
• Identify tools that allow tasks to be carried out in the most efficient way possible.
• Ensure the quality of test plans and test executions performed by the team they coordinate across projects.
• Monitor incidents and defects detected both by themselves and by the team they coordinate.

Qualifications

Benefits

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and weve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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