Custodial Worker (Housekeeper)

Housekeeping Position

The purpose of this position is to provide quality and efficient housekeeping services to guests or guest areas while maintaining the highest level of customer service. Responsibilities include performing varying degrees of complexity in cleaning processes, demonstrating proficiency related to daily service, check-out, deep cleaning, and special project cleaning assignments based on lodging program cleaning standards. The role involves vacuuming, sweeping, and mopping floors; dusting, polishing, cleaning, and moving furniture. It also includes removing trash, placing it in dumpsters, and replacing liners. The position requires placing the proper number of amenities in rooms to include consumables / non-consumables, linen, kitchen, and bathroom. This includes removing and replacing bed linen, inspecting mattresses and pull-out sofas, and moving / re-positioning beds upon guest checkout, weekly, or at a guest's request.

Cleaning tasks extend to walls, doors, ceilings, stand-up / ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds, and curtains. The role also involves cleaning coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups / glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves to include proper programming of its respective clock / time. Ensuring dishwashers are clean and in working condition, cleaning vanities, mirrors, hardware, cabinets / shelvling, toilets, bath tubs / shower stalls, tile, and bathroom exhaust fans, and replacing bathroom terry and linens to include shower curtains are also part of the duties.

Additional responsibilities include cleaning irons, removing excess water and replacing as necessary, cleaning ironing boards and replacing covers as necessary, cleaning and ensuring proper functionality of luggage racks, and ensuring proper numbers of clean male / female hangers are available in closets. The position requires cleaning washers and dryers and ensuring machines are operational. Ensuring in-room guest directories are clean and organized, TV's are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back-up battery, and in-room phones are clean, properly programmed, and in working condition. Cleaning common area spaces to include vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms, and storage spaces is also required.

Performing deep cleaning as required by program standards, which includes defrosting the refrigerator, cleaning windows (inside and out), replacing and / or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and / or spot treatment), cleaning walls / woodwork, and other such tasks, is part of the role. The position requires counting, sorting, inspecting, and preparing linen for operational use. Applying Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applying appropriate NGIS protocols during daily service activity is also necessary. Completing maintenance requests for items broken, defective, or in need of replacing is required.

The position is required to do considerable standing, bending, kneeling, walking, pushing, pulling, lifting, stretching, and climbing. The ability to perform moderately strenuous physical labor as unassisted lifting, moving, and carrying of supplies and equipment weighing up to 45 pounds is required. Assisted lifting, moving, and carrying in excess of 45 pounds may be required. The role may require climbing / descending stairs and properly placed stepladders. Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation. Some facilities will require exposure to outdoors, as access to some rooms is from the outside, resulting in exposure to nature and weather conditions. The incumbent may be exposed to dirt, disagreeable odors, and skin / eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided and required to be utilized for safety reasons. Performing basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary, maintaining the cleanliness, inventory, and organization of housekeeping carts and linen carts, and reporting any damages or valuables left out in the open by guests to the Supervisor are also required.

The role requires interacting professionally with guests and other team members, displaying a positive attitude, utilizing effective communication skills, and assisting guests to include answering questions concerning hotel facilities and providing information about on base and local attractions. Communicating with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest, maintaining key control for assigned key, and reporting any issues immediately to the Supervisor are also part of the duties.

Requirements include resumes that demonstrate experience and knowledge, skills, and ability (KSAs) as they relate to this position. A qualified candidate possesses knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS). Knowledge of how to operate all in-room appliances, ability to utilize Property Management System (PMS) software to update room status using the in-room telephone system, ability to accurately complete daily room status reports and housekeeping assignment sheets, ability to interpret, execute, and document cleaning actions in accordance with NGIS Housekeeping Manual and program policy guidance, ability to apply knowledge of general cleaning procedures to complete housekeeping tasks, ability to safely and properly use common hand and powered tools, ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service / Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies, ability to navigate web-based Learning Managed System (LMS) and use associated software to complete online and e-learning training, and ability to communicate clearly and effectively in English, both verbally and in writing with management, staff, and guests.

Salary is dependent on experience and / or education. The selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit / Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and complete the Request for Military Spouse Preference form and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. SELECTIVE SERVICE REQUIREMENT : If you are a male born after December 31, 1959 and at least 18 years of age, employment law requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https : / / www.sss.gov / register / .