Technical Lead - Bilingual

State of CaliforniaSacramento, CA, United States

3 days ago

Job type

Full-time

Permanent

Job description

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program.

Only bilingual (fluent in Spanish) positions exist for this recruitment. Bilingual candidates must indicate their fluency on the front of the standard state application (STD 678) and resume .

Under the general supervision of an Administrator I, the Senior Compliance Representative (SCR) performs as a lead person in the PIT Manual Process (PIT MP). The SCR Lead functions as a technical advisor to a team of Compliance Representatives engaged in Personal Income Tax (PIT) collection and compliance work of varying difficulty. The incumbent is responsible for ensuring the quality and accuracy of the work performed by the team and works to ensure that the team's performance supports the bureau and division business plans and departmental goals. The SCR Lead is cross-trained to assist with the monitoring and coordination of internal and external customer contacts, for instance, inbound / outbound calls, and / or correspondence. The SCR Lead may be required to respond to taxpayer calls and correspondence to resolve collections accounts for both Spanish and English taxpayers. Responsibilities also include participating as a team member in the group and in the operational change process with management, peers, and others to identify and resolve work-related issues and on-going process improvements.

Additional positions may become available (RPA 2526-00576 ).

Position(s) may be located in any of the following office locations :

Sacramento (Central office)

Please complete this optional survey letting us know how you heard about this position by clicking here .

You will find additional information about the job in the Duty Statement .

Working Conditions

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future .

This position is eligible for limited remote working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. This is subject to change.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

SENIOR COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD

Additional Documents

Job Application Package Checklist

Duty Statement

Position Details Job Code # :

JC-493858

Position #(s) : 564-642-8620-XXX

Working Title :

Technical Lead - Bilingual

Classification :

SENIOR COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD $6,646.00 - $8,324.00

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions : Multiple

Work Location : Sacramento County

Telework : Hybrid

Job Type : Permanent, Full Time

Department Information

Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians.

FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.

Department Website : Special Requirements

The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov / e-verify .

CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172 : All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

IMPORTANT NOTICE

As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY / TDD (800) 735-2929.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date : 10 / 9 / 2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to :

Franchise Tax Board

Classification and Hiring Unit

Attn : Regina Ramirez

P.O. Box 550

Sacramento , CA 95812-0550

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at :

Franchise Tax Board

Classification and Hiring Unit

Attn : Regina Ramirez

9646 Butterfield Way

Sacramento , CA 95827

Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)

07 : 00 AM - 06 : 00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :

Current version of the State Examination / Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

Resume is required and must be included.

Other -

REQUIRED : If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose / Upload for the required document and then select Bypass File).

Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental statement.

Describe a situation where you had to communicate process change to others that was out of your control.

a) What was the situation?

b) What steps did you take?

c) What challenges did you face?

d) What was the outcome?

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :

Experience and knowledge in advanced Personal Income Tax (PIT) collection law, policies, activities, and procedures

Excellent technical and analytical skills to identify solutions, mentor and coach staff

Knowledge of FTB systems including Taxpayer Information (TI), Business Entities Tax System (BETS), Integrated Nonfiler Compliance (INC), Enterprise Tax System (ETS), Taxpayer Folder (TPF), Case Management (CM), or other related systems

Ability to read and analyze data and situations, draw sound conclusions, and guide others to take effective actions

Ability to be flexible in adjusting to changing priorities and new workloads that may impact planned projects and assignments

Ability to give constructive criticism of work products and practices in order to improve the work performance of others

Strong organizational skills and the ability to successfully switch between multiple tasks to obtain desired outcome

Ability to be receptive to change and adapt quickly to achieve organizational goals

Ability to work on projects, special assignments, and provide support on the various collection systems

Ability to communicate effectively using a variety of styles and techniques appropriate to the audience

Excellent interpersonal skills to establish and maintain cooperative working relationships at all levels

Ability to promote quality customer service and resolve issues efficiently and effectively, while ensuring quality of work standards are met

Ability to have a positive outlook and exercise creative problem solving to resolve issues

Proactive and reactive collection experience

Strong time-management skills to meet program's operational goals and desired outcomes

Ability to work independently and in a team environment while demonstrating initiative, integrity, ownership, and accountability

Ability to formulate and ask relevant questions in order to help clarify facts and address specific needs or issues

Proficiency in Microsoft Office (Word, Excel, Outlook, Microsoft Teams, etc.)

Experience developing or maintaining technical guidelines and procedures

Spanish Bilingual

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following :

Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool / vanpool opportunities

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website : Special Requirements

Classification & Hiring

(916) 845-3608

Hiring Unit Contact :

Regina Ramirez

(916) 845-7220

regina.ramirez@ftb.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact : EEO Office

(916) 845-2860

California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Instructions

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include :

Completed employment information on the STD. 678, including the "From" and "To" dates, "Hours Per Week," and "Duties Performed" fields for all jobs listed in the "Employment History" fields (resumes do not take the place of these fields on the STD. 678)

All of the required documents listed in the "Required Application Package Documents" section

The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)

A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Examination Information

Candidates who have taken the most recent Senior Compliance Representative exam are encouraged to apply

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

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Technical Lead • Sacramento, CA, United States