Total Loss Sr. Auto Physical Damage Claim Rep (Remote)

About Us

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work in 2025 for the sixth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Overview

Investigates, negotiates and concludes by settlement or denial assigned auto claims through telephone, personal contact, and / or written correspondence. These duties are performed consistent with company claims' policies and procedures within prescribed authority and standards of performance. Specialties include one or more of the following : General Liability, Auto fire and theft, Auto total loss, Auto commercial and personal lines liability, Auto / PIP subrogation. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Receives assigned auto claims and independently reviews / analyzes the policy forms and endorsements to determine applicable coverages, limits, deductibles and settlement calculations, as well subrogation recovery opportunity
• Gathers appropriate documentation to support the claimed damages through phone / email contact with customers, vendors, and police departments (includes estimates, proof of ownership / value, required company forms, reports, invoices, etc).
• Reviews damage documentation to determine loss amount. Negotiates settlements based on documentation presented, vendor contact / discussions, personal knowledge and experience, customer discussions and policy language.
• Documents claim files, establishes and updates reserves throughout the life of the claim, maintains suspense system, processes expenses, prepares checks, updates MCS, and sends appropriate letters based on state regulations and company directives.
• Explores salvage and subrogation potential, as well as arbitration opportunity.
• Continuously reviews and analyzes investigative information to determine if file is eligible for fraud / SIU handling.
• Enlists the assistance of vendors and / or other resources to help with remediation services or future analysis of auto damage or settlement values.
• Reviews all claims continuously to determine whether loss / claim is best served in the Service Center or eligible for transfer to the field for further handling.
• Ensures compliance with company, state and federal regulations.
• Independently review / analyze policy forms to determine the appropriate coverage for a loss, including applicable limits and deductibles.
• Investigate claims through various methods of communication with claim parties. Analyze information obtained through investigation in order to evaluate assigned claims to determine the extent of loss and liability, taking into consideration contributory or comparative negligence.
• Reviews damage documentation to determine loss amount. Negotiates settlements based on documentation presented, vendor contact / discussions, personal knowledge and experience, customer discussions and policy language. Process incoming calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters and agents on claim resolution.
• Update the claims system on a continual basis to accurately reflect status of assigned file and to initiate percentage of negligence on the part of the insured to determine "chargeability". Establish and continuously review reserves. Review and approve expenses incurred to investigate, process and handle a claim. Appropriately close claim by issuing check or denial. Issue appropriate letters based on state regulations and company directives. Document claim activity and maintain control of work through documentation and diary / task system.
• Explores salvage and subrogation potential, as well as arbitration opportunity.
• Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
• Utilize vendors and other resources as necessary to assist with resolving disputed claims. Direct customer to approved car rental vendor, aggressively manage car rental expenses, set up appropriate inspection and repair assignments, and process immediate removal of total loss vehicles to salvage yard.
• Reviews all claims continuously to determine whether loss / claim is best served in the Service Center or eligible for transfer to the field for further handling.
• Ensures compliance with company, state and federal regulations.

Qualifications

Knowledge and Requirements

Education and Experience

Total Rewards

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Pay Range

USD $55,000.00 - USD $83,000.00 / Yr.

Additional Information

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

For Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.