NationalLink Reviewer, Quality Assurance

Quality Assurance Reviewer

The Quality Assurance Reviewer performs an administrative review of valuation products in accordance with regulatory, industry and lender requirements, facilitates the relationship between the clients and the appraiser, responds to and satisfies client issues in a timely, consistent manner and ensures accurate resolution.

This role is able to be performed remotely / from home, however, preference may be given to candidates within reasonable commuting distance of Pittsburgh, PA and local candidates may be required to work in-office occasionally.

Responsibilities

Essential Duties And Responsibilities

• Ensure that all steps of the QA Valuation process are completed accurately and within the required SLA (Service Level Agreement) timeframes.
• Meet personal and departmental productivity and quality goals / metrics.
• Interpret and implement Quality Assurance policies and procedures for Valuation products.
• Apply knowledge of appraisal industry guidelines as products so that valuation quality meets defined standards.
• Gain necessary documentation from the Appraisal vendor to ensure supportable and accurate valuation reporting.
• Maintain compliance with State and Industry regulations including Appraisal Independence.
• Monitor, track and consistently respond to client and vendor inquiries.
• Ensure appropriate escalation paths are followed.
• Communicate daily with QA Team Lead and Appraisal Operations Director on department operation protocols.
• Attend departmental meetings as required.
• Maintain a positive, professional business relationship with vendors, clients and internal staff.
• All other duties as assigned.

Qualifications

Minimum Qualifications