Customer Service

Customer Service

Job Title: CSR Location: Augusta, GA 30907 Contract

Job Description:

• Promote and retain products and services
• Experience in customer retention or sales and call center operations
• Prior experience in a call center environment is required
• Deliver excellent customer service over the phone
• Negotiate and process save/service order requests from customers
• Interact with customers patiently, tactfully, and efficiently
• Clearly explain applicable fees and adjustments to customers
• Offer product and service options tailored to customer needs
• Demonstrate active listening skills
• Follow structured call flows to enhance the customer experience

Qualifications:

The candidate should be comfortable working any shift from 8 AM EST 8 PM EST (Monday-Friday) and mandatory 1-2 hrs of overtime on Monday.

Payrate: $17/hr. on W2 or 1099

1 Year call center experience

Additional Information:

All your information will be kept confidential according to EEO guidelines.