Summary
This position is responsible for answering the incoming authorization calls and to field them to the
appropriate person or department. This person must also be able to communicate to the patient or
physician office if authorization has been obtained or the current status the authorization is in.
Essential Duties and Responsibilities
include the following, and any other duties assigned as
needed :
- Answer incoming calls that come into the Authorization department.
- Answer all questions from the incoming calls that you can and then transfer any of the calls that
cannot be answered to the appropriate authorization representative or other department.
Look up in patient’s accounts to see of authorization is available or still pending.Reschedule the patient’s appointment if they need more time for the authorization process to becompleted.
Function in a team environment and assist other team members when neededKeep all patient information confidential and recycle all personal data.Email your manager all completed work, authorizations pending, and the number of verifiedaccounts worked, every day
Work que must be worked 3+ days prior to any scheduled appointments. This should give adequatetime to receive authorization before the day of the exam.
Function in a team environment and assist other team members when needed.All other duties as assigned.