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Temporary IT Helpdesk
Temporary IT HelpdeskDHD Consulting • Englewood Cliffs, NJ, United States
Temporary IT Helpdesk

Temporary IT Helpdesk

DHD Consulting • Englewood Cliffs, NJ, United States
18 days ago
Job type
  • Full-time
Job description

About the job Temporary IT Helpdesk

User IT Support

  • On-site or remote support for IT-related hardware and software issues.
  • Technical support for business applications such as MS Teams, MS Office, Trellix (security

solution), and internal systems such as GSI and PiLOS.

  • Setting up, configuring, and maintaining user devices, including laptops, printers, and
  • mobile devices.

  • Installing, configuring, modifying, and performing minor repairs on hardware and software
  • as needed (Format, Zebra printers, PCs, scanners, handheld terminals).

  • Managing VPN access for remote users, supporting password resets, installation or
  • reinstallation, and ensuring smooth connectivity to the internal network.

  • Diagnosing and resolving issues related to hardware, software, operating systems, and local
  • network connectivity to maintain business continuity.

  • Providing warehouse operations support via phone or live chat in case of technical issues.
  • Supporting users during the onboarding / offboarding process to ensure a smooth transition of
  • system access and IT equipment such as laptops (equipment support and verification of

    equipment return to HR).

    IT Asset Management

  • Maintaining up-to-date inventory and documentation of IT assets and configurations.
  • Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT
  • equipment in offices and warehouses.

  • Reviewing new requests for all IT assets or accessories.
  • Obtaining quotes to determine the best purchase option after comparing prices and
  • specifications.

  • Verifying all items upon arrival and ensuring delivery to the correct location.
  • Handling the procurement process for IT equipment, including laptops, network equipment,
  • and peripherals needed for office and warehouse environments.

  • Ensuring proper allocation and maintenance of equipment and maintaining records of asset
  • lifecycle (deployment, upgrade, repair, disposal).

  • Collaborating with vendors to ensure timely delivery and installation of purchased
  • equipment.

  • IT Documentation and Reporting
  • Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations.
  • Creating user guides or quick reference materials for common tools or procedures.
  • Generating regular reports on weekly Helpdesk activities.
  • Create a job alert for this search

    It Helpdesk • Englewood Cliffs, NJ, United States

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