Client Relationship Manager - IntelliScript (Remote)

Client Relationship Manager - IntelliScript (Remote)

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations.

Delivering exceptional ROI, the Milliman IntelliScript Irix rules engine offers clients intelligent analysis of prescription histories and other medical data. Irix empowers life and health insurance underwriters to make informed decisions by generating comprehensive, customized reports that streamline the risk analysis process.

Reporting to the Team Lead, Client Relationships, the Client Relationship Manager supports the Client Relationship Management team in ensuring client satisfaction and revenue retention. Our clients depend on us to present and interpret data that influences their daily business operations. In this role, the Client Relationship Manager collaborates with Client Relationship Managers, Sales Executives, Analytics, Operations, and technical product teams to deliver detailed, accurate reports, draw meaningful inferences from data, and identify significant trends.

Independently manage smaller client accounts

Maintain a working knowledge of clients' products

Understand clients' workflows and how our products integrate into their operations

Utilize internal information and resources effectively to manage client business and overall portfolio

Attend Regional and National Conferences

Coordinate and staff conference booths as needed

Assist in managing client support requests

Lead client training sessions for clients on the Irix user interface

Collaborate appropriately with other Milliman IntelliScript business units and departments, including operations, sales, marketing, analytics, IT, and legal

Maintain accurate and up-to-date records of all contacts and activities in Salesforce

Study current market conditions and industry trends that affect our clients and our business

Represent the Milliman IntelliScript brand with maturity and professionalism

2+ years of professional experience (can include internships)

Must be able to demonstrate critical thinking skills

Must be able to successfully manage ambiguous situations

Strong command of Excel, Outlook, Word, PowerPoint, Teams and Zoom

Able to conduct thorough analysis and present effective resolutions

Demonstrated "let's find a way to do it" attitude no task is too big or too small

Exceptional communication skills : articulate and professional when speaking with clients as well as with colleagues, via all mediums (phone, email, video conferencing, etc.)

Thrive in an entrepreneurial and collaborative culture

Able to balance following (and repeating) a detailed process with observing trends to solve business challenges

Dedicated to getting the details right

Enjoys learning and actively seeks opportunities to expand knowledge and skills

Self-motivated to identify needs, research situations, present solutions, and find common ground with others who may hold different perspectives

Pursues professional education and ongoing growth

Excels at prioritizing multiple concurrent tasks, including projects at various stages

Strong multi-tasking and organization skills

Bachelor's degree in any field

Experience with Power BI

Experience in insurance, underwriting, health care, financial services, and / or software-as-a-service (SaaS)

Previous use of customer management systems, such as Salesforce

The expected application deadline for this job is January 31, 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events (up to 20%).

The overall salary range for this role is $71,700 - $131,905. For candidates residing in :

Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, Pennsylvania, Virginia, Washington, the District of Columbia, New York City, Newark, San Jose, or San Francisco the salary range is $82,455 - $131,905.

All other locations the salary range is $71,700 - $114,700.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include :

Medical, Dental and Vision Coverage for employees, dependents, and domestic partners

Employee Assistance Program (EAP) Confidential support for personal and work-related challenges

401(k) Plan Includes a company matching program and profit-sharing contributions

Discretionary Bonus Program Recognizing employee contributions

Flexible Spending Accounts (FSA) Pre-tax savings for dependent care, transportation, and eligible medical expenses

Paid Time Off (PTO) Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.

Holidays A minimum of 10 paid holidays per year

Family Building Benefits Includes adoption and fertility assistance

Paid Parental Leave Up to 12 weeks of paid leave for employees who meet eligibility criteria

Life Insurance & AD&D 100% of premiums covered by Milliman

Short-Term and Long-Term Disability Fully paid by Milliman

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.