EV Charger Technical Service Support

Job DescriptionJob Description

8 a.m. - 5 p.m. PST / 11 a.m. - 8 p.m. EST

The Technical Service Agent will be responsible for handling technical diagnostic and remote troubleshooting customer calls to support with customer care cases and other adjacencies to their home EV charging equipment.

Key Responsibilities

• Technical diagnosis and troubleshooting
• Navigate available tools to perform remote diagnosis & troubleshooting
• Provide resolution guidance for site visits to other parties
• Ensure high customer satisfaction during issue resolution
• Case Management
• Create / update cases in Salesforce
• Work with logistics for parts ordering / return
• Serve as lead for technical escalations from service partners, non technical advisors and others
• Provide training as subject matter expert on technical details
• Provide flow related insights / feedback to improve efficiencies and customer satisfaction
• Warranty / RMA / Out of Warranty
• In conjunction to general case management responsibilities :
• Determine warranty status & manage claims
• Reconcile at month end for claims made with logistics, if required
• Warm transfers / service tech scheduling, if required

Requirements :

Company DescriptionG-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients' job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.Company DescriptionG-TECH Services, Inc. is a leading certified recruitment and placement firm that specializes in providing highly skilled staff in technical fields such as engineering, IT, procurement, finance and accounting. We have well-established relationships with some of the most respected companies in the country and know our clients' job requirements and corporate cultures. Once we understand your experience and career aspirations, we aim to connect you with the right opportunity.