Contract Vendor AnalystInsight Global • Arlington, VA, US
No longer accepting applications
Contract Vendor Analyst
Insight Global • Arlington, VA, US
17 hours ago
Job type
- Full-time
Job descriptionProven capability to manage and grow relationships with multiple stakeholders at multiple levels of leadership. Ability to understand contractual language. Experience in an Agile environment. Familiarity with Conferencing Technologies (Cisco, WebEx, Crestron, MS Teams, Projection and Displays, DSP, XIO Cloud, TMS, etc.). Understand Conferencing services from infrastructure, software and networking components, associated SLAs and products. Participate in contracting process, terms and spend approval that affect the operation of the service. Coordinate delivery / installation / refresh activities and develop key service processes / deliverables. Manage and support creation, maintenance and delivery of customer / user documentation. Partner with Business Partners, Executive Computing, Facilities, Managed Service-Providers and Contractors to oversee daily operations of Conferencing Services offerings. Review detailed invoicing and resolve billing issues before payment is released. Cross-collaboration and support creation, maintenance and monitoring of SLAs and OLAs. Drive problem resolution for escalated service-related inquiries and coordinate root cause analysis for Incident, Problem, and Major Incident management activities. Identify opportunities to refine, improve, stabilize, simplify the service via process, technologies, automation, etc. Logistics and Project Management – Create and maintain project schedules and deliverables related to Conference Room Technology Refreshes. Medical insurance Vision insurance 401(k)
Base Pay Range
$40.00 / hr - $55.00 / hr
Required Skills & Experience
- 3+ years of prior customer relations and / or vendor management experience in a leadership capacity.
- Detail oriented with strong data analytics background.
- Ability to manage multiple competing priorities.
- Demonstrated ability to present data to leadership.
Nice to Have Skills & Experience
Job Description
Seniority Level
Mid–Senior level
Employment Type
Contract
Job Function
Project Management
Benefits
Recruiter
Professional Recruiter at Insight Global
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Contract Analyst • Arlington, VA, US