Director of Service Operations

We are seeking a Director of Service Operations to lead and scale a commercial and industrial generator service organization across Texas. Based in Houston, TX, this senior leadership role serves as the primary technical and operational authority for Service Managers across multiple branches. The ideal candidate brings a strong understanding of field service operations, financial and operational tradeoffs, and team leadership, with the ability to support growth into new markets such as Austin and Central Texas. This role plays a key part in shaping culture, performance, and long-term expansion for the company.

Position Offers

• Up to $175,000 base salary, plus performance-based bonus. If your target pay is higher, we still encourage you to apply—we could request adjustments based on experience and market conditions.

• Full-time, salaried, exempt position

• Company vehicle provided

• Health benefits package

• Relocation assistance available

• Professional development and certification opportunities

• Senior leadership role with direct impact on company growth

Experience

• 5+ years of leadership experience in field service, generator service, electrical, mechanical, HVAC, or related service industries

• Strong technical understanding of generators, ATS systems, and 480V electrical troubleshooting

• Proven ability to support, coach, and lead Service Managers and field teams

• Experience balancing operational execution with financial considerations (labor, equipment, margins, cost of service)

• Comfort overseeing multi-branch operations and supporting organizational growth

• Experience leading large service teams in adjacent industries

Responsibilities

• Serve as the primary technical and operational SME for Service Managers and field teams

• Provide escalation support for complex generator, ATS, and electrical service issues

• Oversee daily service operations across PM and troubleshooting/repair teams

• Monitor KPIs including labor utilization, response times, revenue, margins, and contract performance

• Travel regularly to support teams across Houston, El Paso, Central Texas, and future branch locations (25–50%)

• Partner with leadership on staffing plans, hiring, training, and future branch development

• Lead operational planning for new branch openings, including hiring and training new Service Managers

• Standardize service processes, SOPs, and documentation to support scalable growth

• Participate in budgeting, forecasting, and review of major service estimates and repair proposals

• Oversee safety programs, including NFPA 70E compliance, MV protocols, and lockout/tagout standards

• Act as a culture carrier and servant leader—humble, hands-on, respectful, and trusted by teams at all levels

Application Process

If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.

If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.

About Bemana

Bemana provides recruiting services to the nation's equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.

Referral Program

Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we'll send you a check if they get hired. Terms & conditions apply.