Talent.com
Reservations Supervisor

Reservations Supervisor

FAIRMONTScottsdale, AZ, US
4 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Company Description

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you :

  • Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
  • Free meals at our on-site employee restaurant
  • Learning programs through our Academies designed to sharpen your skills
  • Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier!401K, Direct Deposit etc.
  • Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Job Description

As a Reservation Supervisor, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Reporting to the Reservations Sales Manager, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offers professional, engaging and friendly service
  • Ability to communicate intelligently and effectively in person and over the phone
  • Communicate well with other departments; Speak using clear and professional language
  • Develop and maintain positive working relationships with others
  • Listen and respond appropriately to employee concerns and questions. Address issues as they arise
  • Define expectations, provide feedback, holding team accountable and showing appreciation
  • Train, schedule, counsel, motivate and coach employees. Support team to reach common goals.
  • Outgoing personality, comfortable approaching new people
  • Ensure uniform and personal appearances are clean and professional
  • Report all accidents, injuries, and unsafe work conditions to the Department Manager
  • Knowledgeable of any ongoing or upcoming activities or events within the hotel and destination
  • Welcome and acknowledge all guests, anticipate and address guests’ needs
  • Work closely with various departments to achieve successful group pre-arrival throughout stay to group’s departure
  • Provide continued onsite housing support throughout group stay
  • Provide excellent service and hospitality following the brand guidelines to both internal and external customers
  • Process reservation requests, changes, and cancellations received by phone, fax, mail, or email
  • Set-up proper billing according to accounting policies
  • Research and resolve group reservation conflicts, questions, and requests
  • Collaborate with Sales, Conference Planning, Revenue and Rooms
  • Respond to challenges and obstacles with confidence, teamwork results orientation and positive attitude
  • Troubleshoot, resolve, and document group issues and concerns and make proactive changes to process for future
  • Review all Group Resumes
  • Manage payroll. Run report every two weeks. Agents to sign off on pay discrepancy
  • Sign off Daily No-Show Report
  • View daily and process Credit Card Authorization Forms
  • Answer any questions that GRC or Reservation Agents may have
  • Wholesale Reservations
  • Hire, Interview, and provide yearly reviews
  • Qualifications

  • Previous experience in a 5 Diamond Hotel is an asset
  • 3 year previous experience in a Royal Service / Group Housing Department
  • Effectively prioritize and execute tasks, demands and timelines
  • Critical thinker and problem solver
  • Additional Information

    Your team and working environment :

    A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

    Our commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

    Why work for Accor?

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

    Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

    Create a job alert for this search

    Reservation Supervisor • Scottsdale, AZ, US

    Related jobs
    Guest Services Supervisor

    Guest Services Supervisor

    Sales MatchScottsdale, Arizona, United States
    Remote
    Full-time
    Quick Apply
    Remote Guest Services Supervisor.We are looking for a motivated Guest Services Supervisor to lead our front-line team, ensuring excellent guest experiences. In this role, you will oversee daily oper...Show moreLast updated: 30+ days ago
    • Promoted
    Respiratory Therapist

    Respiratory Therapist

    Phoenix Children'sFountain Hills, AZ, United States of America
    Full-time +1
    At Phoenix Children's, we're excited to offer both part-time and full-time Respiratory Therapist opportunities across three convenient locations in the greater Phoenix metropolitan area for day and...Show moreLast updated: 23 days ago
    • Promoted
    Kitchen Supervisor, Yavapai Hotel

    Kitchen Supervisor, Yavapai Hotel

    Delaware NorthPhoenix, AZ, US
    Full-time +1
    Delaware North Parks and Resorts is hiring full-time Kitchen Supervisors to join our team at Yavapai Hotel in Grand Canyon, Arizona. Our ideal Kitchen Supervisor is an experienced cook who enjoys wo...Show moreLast updated: 8 days ago
    • Promoted
    Supervisor

    Supervisor

    Capstone Logistics, LLCTolleson, AZ, US
    Full-time
    People want to work at Capstone because of our high-performance culture.We build strong relationships, challenge the status quo, work hard to deliver results, and pay it forward in our communities....Show moreLast updated: 23 hours ago
    • Promoted
    Reservations Supervisor

    Reservations Supervisor

    The Fairmont HotelScottsdale, AZ, United States
    Full-time
    The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with ...Show moreLast updated: 12 days ago
    • Promoted
    Travel Speech Language Pathologist (SLP) in Maricopa, AZ

    Travel Speech Language Pathologist (SLP) in Maricopa, AZ

    AlliedTravelCareersMaricopa, AZ, US
    Full-time
    AlliedTravelCareers is working with Aequor to find a qualified Speech Language Pathologist (SLP) in Maricopa, Arizona, 85138!. Aequor is now hiring a full-time Speech-language Pathologist (SLP) for ...Show moreLast updated: 30+ days ago
    • Promoted
    Reservations Coordinator

    Reservations Coordinator

    FAIRMONTScottsdale, AZ, US
    Full-time
    The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) in Maricopa, AZ

    Travel Physical Therapist (PT) in Maricopa, AZ

    AlliedTravelCareersMaricopa, AZ, US
    Full-time +1
    AlliedTravelCareers is working with Delta Healthcare Providers to find a qualified Physical Therapist (PT) in Maricopa, Arizona, 85138!. Setting : Outpatient, Orthopedics .Compensation : $1,810 - $2...Show moreLast updated: 30+ days ago
    • Promoted
    Seasonal Resort Experience Supervisor

    Seasonal Resort Experience Supervisor

    The Fairmont HotelScottsdale, AZ, United States
    Permanent
    The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Retail Operations Supervisor

    Retail Operations Supervisor

    PetSmartGlendale, AZ, US
    Full-time +1
    PetSmart does Anything for Pets and Everything for You JOIN OUR TEAM!.At PetSmart, were more than just a company.We believe when our associates are happy and healthy, they can provide the best pos...Show moreLast updated: 22 hours ago
    • Promoted
    Travel Speech Language Pathologist (SLP) - $2,279 to $2,350 per week in Maricopa, AZ

    Travel Speech Language Pathologist (SLP) - $2,279 to $2,350 per week in Maricopa, AZ

    AlliedTravelCareersMaricopa, AZ, US
    Full-time
    AlliedTravelCareers is working with Pioneer Healthcare Services to find a qualified Speech Language Pathologist (SLP) in Maricopa, Arizona, 85138!. If you're interested in making a significant impac...Show moreLast updated: 30+ days ago
    • Promoted
    Reservations Coordinator

    Reservations Coordinator

    The Fairmont HotelScottsdale, AZ, United States
    Full-time
    The Fairmont Scottsdale Princess is Arizona's largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with ...Show moreLast updated: 23 days ago
    • Promoted
    Reservations Agent

    Reservations Agent

    Sanctuary Camelback MountainParadise Valley, AZ, US
    Full-time
    This position contributes to the success of Sanctuary by maximizing rate and occupancy while maintaining the highest level of guest service standards with a focus on our superior standards, which d...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Revenue Systems Analyst

    Senior Revenue Systems Analyst

    Vaco by HighspringFountain Hills, Arizona, United States
    Temporary
    Senior Revenue Systems Analyst (Remote – Interim Consulting Project).Vaco is partnering with a large publicly traded client seeking an experienced . Senior Revenue Systems Analyst.This role is ideal...Show moreLast updated: 21 days ago
    • Promoted
    Plumbing Sales Superstar

    Plumbing Sales Superstar

    Option One PlumbingMaricopa, AZ, US
    Full-time
    Plumbing Sales Superstar!Do you have a knack for closing deals and a passion for plumbing? We want YOU to join our winning team as a Plumbing Salesman! If you have the drive to meet and exceed sale...Show moreLast updated: 30+ days ago
    • Promoted
    Reservation Manager

    Reservation Manager

    Arizona StaffingPhoenix, AZ, US
    Full-time
    Location : 336 E Baseline Rd, Phoenix, Arizona 85042 United States of America.U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriente...Show moreLast updated: 7 days ago
    • Promoted
    Seasonal Resort Experience Supervisor

    Seasonal Resort Experience Supervisor

    FAIRMONTScottsdale, AZ, US
    Permanent
    The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Restaurant Supervisor - Urgently Hiring

    Restaurant Supervisor - Urgently Hiring

    Long John Silver's | Taco Bell - Queen CreekQueen Creek, AZ, US
    Full-time +1
    Long John Silver's | Taco Bell - Queen Creek is currently hiring a full time or part time Restaurant Supervisor for our Queen Creek, AZ location. A Restaurant Supervisor should not only supervise th...Show moreLast updated: 18 hours ago