Principal Product Manager Customer Experience

Principal Product Manager

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

At F5, our mission is to power and protect every appanywhere. As we continue to scale our SaaS and recurring revenue business, the strength, flexibility, and integration of our Go-to-Market (GTM) customer experience systems are more critical than ever. We are transforming our digital ecosystem to streamline end-to-end business operationsfrom lead to quote, and order to revenueso we can deliver world-class customer and partner experiences while driving growth at scale.

Position Summary

The F5 Digital Organization is leading enterprise-wide transformation by building agile, scalable platforms that power business operations and customer engagement. We are looking for a Principal Product Manager to lead strategy, roadmap, and execution across our Salesforce, Oracle CPQ, and Oracle EBS, Fusion ALM, Subscription Management and Asset Management ecosystemsenabling frictionless GTM workflows and seamless alignment with finance, operations, and customer success.

In this highly visible role, you will define and deliver robust quote-to-cash capabilities, partner with senior stakeholders to align business needs with scalable solutions and drive the annual GTM systems project planning and prioritization process in support of company-wide goals.

Key Responsibilities

• Own the product strategy and lifecycle for core GTM systemsincluding Salesforce (CRM), Oracle CPQ, and Oracle EBS, Fusion ALM, Subscription Managementensuring cohesive design across customer, sales, and financial operations.
• Lead annual GTM systems project prioritization and planning, aligning initiatives with corporate OKRs and cross-functional stakeholder input.
• Define and drive roadmaps for quote-to-cash capabilities : pricing configuration, deal management, CPQ optimization, approval workflows, renewals, entitlement, billing integration, and revenue recognition.
• Collaborate with stakeholders from Sales, Marketing, Sales Operations, Finance, Customer Success, Engineering, and Digital to define problems, shape solutions, and drive enterprise-scale programs.
• Translate complex business requirements into clear, actionable product requirements, epics, and user stories.
• Drive delivery of strategic initiatives such as CPQ standardization, commercial model evolution, entitlement harmonization, revenue management automation, and customer experience improvements.
• Act as a trusted subject matter expert on Salesforce, Oracle CPQ, and Oracle EBS capabilitiesensuring best practices, scalable design, and future-ready architecture.
• Develop KPIs and success metrics to measure adoption, business value, and platform performance; regularly review and iterate with stakeholders.
• Maintain platform governance and lead alignment across business and back-office systems including ERP, subscription management, and customer support tools.
• Partner with solution and enterprise architects to ensure compliance, scalability, performance, and data integrity across integrations.

Qualifications

Preferred Qualifications

Why Join F5?

F5 is a place where innovation meets purpose. As part of our Digital Organization, you'll be at the forefront of driving operational excellence and enabling customer success through world-class systems and experiences. You'll work with top talent, cutting-edge technologies, and business leaders who value partnership, transparency, and growth.