Full Time Assistant Store Manager (Store 0866)

Full Time Assistant Store Manager (Store 0866)

Join to apply for the Full Time Assistant Store Manager (Store 0866) role at GameStop

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.

Essential Job Duties And Responsibilities

• Provide best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases / return transactions using Point-of-Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally, using the phone greeting provided by GameStop; when appropriate, escalate customer issues and complaints to the Store Manager in a timely and professional manner.
• Promote GameStop's unique guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company / store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
• In partnership with the Store Manager, ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own.
• Along with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for as required.
• Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices including scam awareness, safety best practices, and delivering bank deposits as required.
• Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock / restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
• Verify all shipments for discrepancies / shortages and record any discrepancies in the POS system.
• Process defectives / recalls and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.
• Assist in maintaining store records / files in a neat and organized manner.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
• Consistently adhere to GameStop policies and procedures.
• Adhere to all opening and closing procedures.

QUALIFICATIONS

Key Job Skills And Abilities

GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

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