Customer Success Specialist

Job Description

Job Description

At Kixie, we’re on a mission to empower sales professionals with a powerful, all-in-one sales engagement platform. Our solution seamlessly integrates with CRMs to streamline workflows, increase efficiency, and drive better results. With features like automated outreach, real-time insights, and robust reporting, Kixie helps sales teams connect, communicate, and close deals faster than ever.

Behind our cutting-edge product are the individuals who drive it forward. We pride ourselves on fostering a collaborative, innovative, and supportive environment, where every team member’s contribution is an impact to our success! If you're someone who thrives on challenges, finds joy in solving meaningful problems, and seeks to help shape the future of sales engagement - Kixie is the place for you!

Currently, we are looking for a  Customer Success Specialist  to join our team! This position is in-office, not remote, as we're looking for hardworking local candidates who can make the drive to Santa Monica, and want to be working at a buzzing, lively office every day. The role is a great opportunity to gain experience and grow professionally at a healthy, lively tech startup and hone valuable CS skills that will serve you well in your future. At least 1 year of past experience in a client-facing role is preferred, but not necessary.

Responsibilities

• Communicate, assist and problem-solve with a wide variety of customers via phone, Zoom, tickets, and chats
• Work with the appropriate internal teams (e.g. engineering, product management, customer success), to solve problems and manage them through to resolution
• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Help curate our support center and chat logic
• Create and maintain relationships with customers to better understand and achieve their needs
• Assist Customer Success Managers in achieving their goals of minimizing churn and increasing expansion.

Requirements

Benefits and Perks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.