Production Support Specialist (Frisco)

Application Support Specialist

Nearly 6+ years of experience in application support, and ITIL process, handling incident triaging, prioritization, assignation, and resolutions, handling service requests, changes, and problem requests. Strong understanding of ITIL methodologies for SLAs for incidents, CRs, and changes, and work under pressure for priority issue triaging till resolutions, engaging right teams in a war room kind of...