Customer Experience Specialist

Job Description

Join our mission to bring breakthrough technologies to unsung underdogs—those who work tirelessly behind the scenes to make a difference! We’re seeking an empathetic and solutions-focused Customer Support Specialist to help organizations overcome challenges and embrace change through technology.

Role Overview

As a Customer Support Specialist , you’ll be the trusted guide for organizations navigating the adoption of modern workforce management tools. From onboarding to troubleshooting, you’ll turn moments of frustration into opportunities for trust, growth, and impact.

Core Responsibilities

• Help stakeholders use and troubleshoot workforce management technology
• Proactively maintain client relationships with check-ins and feedback loops
• Resolve support issues via phone, email, chat, and remote access
• Share client insights to improve product and processes
• Partner with IT staff and administrators during rollouts and upgrades

Required Qualifications

What Makes You a Great Fit

Our Culture

Compensation & Benefits

This is more than a support role—it’s about making a difference in the lives of people through technology. If your passion lies in solving real issues, building trust, and creating lasting impact, apply now and let’s make a difference together.