Customer Solution Strategist

Customer Account Strategist

The Customer Account Strategist represents Smurfit Westrock Packaging Solutions for the customer and acts as a critical liaison between the customer, sales, and operations teams. The Customer Account Strategist receives, processes routine customer orders, inquiries, and / or customer issues related to orders. The Customer Account Strategist maintains the ongoing relationship with multiple customers and sales staff, utilizing knowledge of products, logistics, production planning, and inventory management.

How you will impact Smurfit Westrock :

• Business Excellence :

Provide pricing, inventory availability, and production schedule information to customers

Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction

Critical Skills / Capabilities :

Technical Skills :

Other Qualifications : To perform the duties of the job, this role requires :

Work Environment :

What you need to succeed :

Smurfit Westrock (NYSE : SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose : Innovate Boldly. Package Sustainably. Guided by our values of safety, loyalty, integrity, and respect, we use leading science and technology to move fiber-based packaging forward. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.