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Client Success Specialist
Client Success SpecialistMeltwater • Charlotte, North Carolina, United States
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Client Success Specialist

Client Success Specialist

Meltwater • Charlotte, North Carolina, United States
19 days ago
Job type
  • Full-time
Job description

Description

What We're Looking For :

Ready to explore the opportunity of Client Success Specialist in Meltwater? We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Success Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.

Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.

Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.

What You'll Do :

Manage a portfolio of Enterprise Premium Support clients

Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed

Responsible for overseeing the completion of the customer's scope of work

Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively

Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Manager (CSM) and / or Program Manager as needed

Work closely with the Program Manager to continually enhance our enterprise support offerings through collaborative efforts

Support Program Manager in completing operational tasks necessary for software and / or service deliveries

Identify workflow inefficiencies or out-of-scope requests, and support the Program Manager in alignment among all stakeholders regarding the scope of Enterprise support

What You'll Bring :

Bachelor's degree or higher in any field, accompanied by 1+ years' experience in B2B client support, preferably within the SaaS industry

Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)

Strong analytical skills enabling effective problem-solving in business contexts

Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally

Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset

Experience with large-scale enterprise implementations, understanding associated challenges and requirements

Proficient in Boolean logic and data structuring methodologies

Excellent written and verbal communication skills in English.

Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.

The ability to legally work in the country of hire is required for this position.

What We Offer :

Flexible paid time off that allows you to have an enhanced work-life balance

Excellent medical, dental, and vision options

Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

Energetic work environment with a hybrid work style, providing the balance you need.

Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

  • Base Salary of $44,000 - $58,000 USD per year. Total compensation range for this position : $44,000 - $58,000 USD per year.

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around

the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along

the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across

25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

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Client Specialist • Charlotte, North Carolina, United States

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