Senior Freight Claims Specialist

Senior Freight Claims Specialist

The Senior Freight Claims Specialist plays a critical role in managing and resolving freight claims within the transportation and warehousing industry, ensuring that all claims are handled efficiently and accurately to minimize financial loss. This position requires a deep understanding of freight operations, claim regulations, and customer service excellence to investigate, document, and negotiate claims with carriers and clients. The specialist will serve as a key liaison between internal teams, carriers, and customers to facilitate timely resolution and maintain strong business relationships. By analyzing claim trends and providing insights, the role contributes to improving operational processes and reducing future claim occurrences. Ultimately, the Senior Freight Claims Specialist ensures compliance with industry standards while protecting the company's financial interests and reputation.

Minimum Qualifications :

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of experience in freight claims management or transportation logistics.
• Strong knowledge of freight claims regulations, industry standards, and transportation documentation.
• Proficiency in claims management software and Microsoft Office Suite.
• Excellent communication, negotiation, and problem-solving skills.

Preferred Qualifications :

Responsibilities :

Skills :

The Senior Freight Claims Specialist uses their expertise in freight claims regulations and transportation documentation daily to assess and validate claims accurately. Strong communication and negotiation skills are essential for interacting with carriers and customers to reach fair settlements and maintain positive relationships. Proficiency with claims management software and data analysis tools enables efficient tracking, reporting, and identification of claim trends to support continuous improvement. Problem-solving skills are applied to resolve complex claims and mitigate financial risks effectively. Additionally, leadership and mentoring abilities help in guiding junior staff and fostering a collaborative team environment.