Credit Bureau Consumer QA QC Lead

Consumer Qa Qc Lead

Primary responsibilities include thoroughly reviewing reports, documentation, drafted credit bureau dispute corrections, responses, and letters using Consumer Data Industry Association (CDIA) guidelines as well as various systems, policies, and procedures. Effectively manage your time and demonstrate flexibility to review reports, drafted dispute responses, corrections, and documentation to allow enough time for team members to make the recommended updates and submit dispute responses within team SLAs. Effectively communicate QA / QC results and recommended corrections to team members in writing and via face to face interaction. Explain the "why" behind recommended corrections to provide clarity and consistency and foster understanding among team members. Regularly communicate error trends to the management team so training gaps can be addressed. At times, assist with training team members. The Consumer QA QC Lead thoroughly reviews and provides feedback to team members on FCRA QA / QC reports, e-Oscar, and direct dispute responses prior to submission to ensure that customers report accurately on the monthly CBR file and that they receive complete and accurate responses to disputes within regulatory timeframes. Build relationships and effectively communicate across departments within Citizens as well as at the CRAs (consumer reporting agencies) to identify potential credit bureau reporting issues. Use various reports to troubleshoot credit bureau reporting issues. Receive training to remain up-to-date on credit bureau industry knowledge.

Qualifications, Education, Certifications, and / or Other Professional Credentials :

Required Qualifications :

• Problem-solving skills, accuracy, attention to detail, and having an analytical mindset while reviewing CBR oversight reports and dispute responses for accuracy is critical.
• The ability to communicate QA results to colleagues in a concise, professional, and team-centric manner is critical.
• The ability to function in a team environment, work independently, and organize your time to review CBR oversight reports and dispute responses within department SLAs is a necessity.
• The ability to write and speak effectively and professionally is a necessity.
• Previous credit reporting and / or QA / QC experience is strongly preferred.
• Previous experience researching and resolving credit bureau disputes is a strongly preferred.

Preferred Qualifications :

Hours and Work Schedule :

Hours per Week : 40

Work Schedule : 8AM-5PM, 4 days in office, one day remote.

Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance, and capability.

Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 11 / 28 / 2025