Bilingual Customer Support Hero (English / Spanish)

Inbound Customer Support Specialist

As an Inbound Customer Support Specialist at Crescendo, you'll be on the front lines of helping our clients' customers. You'll help navigate them through account creation, and website navigation, as you assist with scheduling their first appointment with their provider. You'll answer their questions, solve their problems, and make sure they have a great experience. You'll be a key part of our team, providing excellent service and representing our clients positively.

What You'll Do :

• Answer inbound calls from customers and provide helpful support
• Listen to customers' needs and find solutions to their issues
• Provide accurate information about products or services
• Document customer interactions and issues in our systems
• Follow established processes and guidelines to ensure quality service
• Work as part of a team to achieve customer satisfaction goals
• Participate in training sessions to improve your skills and knowledge
• Stay up-to-date on product and service information
• Escalate complex issues to senior team members when needed
• Help create a positive experience for every customer

What We Expect From You :

What You'll Get In Return :

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

Privacy Notice

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.